Are You Ready for Your New Tub? | The Waterworks – Spa Sauna Swim – Alaskaspa.com

Are You Ready for Your New Tub?

Welcome to the family!

You’ve just purchased your hot tub and joined The Waterworks family! We can’t for you to experience the relaxation that hot tubs in Alaska can bring.

We’re sure you are excited to enjoy Arctic backyard living at its finest with your new hot tub, and we are too.

With over 40 years of experience, we’ve picked up a few tips and tricks to ensure the delivery of your hot tub is as seamless as can be. And with our experience, we’ve broken these to-dos into two categories: before delivery and day of delivery.

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BEFORE DELIVERY

Here’s what you need to do before we deliver and install your hot tub to prepare your space.

Step 1: Schedule your backyard consult

What is a backyard consult, and why do you need one?

Knowing where to place your tub — and that the space can And even if you have the space, it will need to be prepared specifically for your make and model.

This situation is where it’s beneficial to have a backyard consult to assess the space and discuss any additional measures to take.

So, what happens during a backyard consultation?

Our team of backyard experts will schedule a time with you to come and look at your backyard. They will evaluate the location for load-bearing capacity, electric needs, and proximity to water. All of these factors become especially important when planning to enjoy your hot tub on a deck or other lifted space.

We want to make sure that your hot tub is accessible and useable. Our experts will help make any changes needed to ensure your hot tub works in the space best for you.

Want to try out this app? Download it here.

Step 2: Choose and prep your location

Once your backyard consult is completed, you’ll need to finalize and prep your location. If you had one place in your mind and our experts have given you the green light, great! If not, our team will provide you with some ideas to think about and pick from.

Remember that you can always add on a deck or assess the deck you currently have to make sure it is in good shape. Our hot tubs are built to last and withstand the arctic weather, so ensuring your deck is also built to last is essential.

You also could consider pouring a concrete pad or preparing pavers. Whatever your idea, we will ensure it will work with your model. (Need ideas? Check out this post)

Step 3: Coordinate water and electric

With a space prepared, it’s time to coordinate your water and electricity.

Not all water in Alaska is created equal. Even if you live in the municipality of Anchorage, you may not have the same water as the people that live across from you. If you live in Bayshore, your water is most likely not the same as the people who live on the hillside.

Differences in water are due to the different water wells and aquifers we use in Anchorage. With this in mind, you’ll have to determine your filling capacity.

No matter where you live if you are going to overtax your well, you should consider getting water delivered. And yes, we can help coordinate this for you.

Also, your water may be extremely hard, like if you live on the Kenai Peninsula. Using hard water makes it difficult for hot tubs to achieve optimal water quality. Again, it may be a good idea to consider water delivery.

And, even if you have a good flow in your well without overtaxing it, you may want to consider getting water delivered. Water that is delivered is easier to maintain and balance throughout the course of its lifetime.

Depending on your make and model of hot tub, water delivery usually only occurs two to four times a year.

You will want to ensure your hot tub is close enough to a power source to maintain it electrically all year long. Typically, these power sources are located outside your home.

We suggest installing a sub-panel if you have a 20-gallon tub (our most popular). The sub-panel will ensure you have power to your tub without interrupting any other electrical needs in your home.

Step 4: Schedule Your Ownership Class & Pay Your Final Balance

Remember to pay your final balance before the day of delivery. We will discuss the specifics with each client but know that we cannot deliver your hot tub if we don’t get paid.

Step 5: Ensure clear access

The last step to take before the big day is ensuring our team has clear access to your hot tub’s final destination.

We’ll need to make sure we have access to your backyard, for starters. Deliveries can happen both when you are home and when you are not. Either way, ensuring clear access means having the gate open (or sharing a code) and guaranteeing no snow blocking the path to the delivery spot. This becomes especially important in the winter months, and a little bit (or a lot) may be in your future.

If you have a furry family member, we ask that they are friendly or they watch the delivery from a different room in the house. We also ask that their exhaust be taken care of in the backyard.

If you are placing your hot tub on an upper deck that does not have access from the backyard, you’ll need to ensure you prep your home for one of the cranes to come in and deliver. We have some videos to see how other customers have made it work.

If your space is only accessible on the second floor, we will need access to the inside of the house so our techs can be on the deck when the hot tub is delivered.

Each delivery situation is different, and we are here to help. We will work with you to ensure that, no matter how we deliver, your hot tub will be ready for you once the delivery and setup are complete.

DAY OF DELIVERY

The big day is finally here! Before we can settle in your new tub, we’ll need to solidify a couple of details.

Step 1: Confirm location access

You’ll need to confirm the delivery location access with our team. This includes verifying any access codes, use of any rental equipment (cranes, forklifts, etc.), and a clear and clean path (especially for winter deliveries).

Whether you’ll be home for the delivery or somewhere, we’ll make sure the delivery goes right the first time.

Step 2: Confirm electric and water

You’ll also want to confirm your electricity and water. Did you get any additional sub panels or electrical equipment needed? Is your well prepared, or is your water delivery set up and scheduled?

If either answer to these questions is “no,” then we’ll discuss rescheduling delivery for a later date.

Step 3: Locate owner’s manual, water care products, and your camera.

Make sure you have your owner’s manual handy. Once your hot tub is delivered, we want you to be able to enjoy it. We will always answer any last-minute questions you have but want to leave knowing you understand how your hot tub operates.

Water care products are essential to have on Day 1. Each hot tub model has specific water care needs and deepening on how you get your water. You may need some additional products. If you have any questions, we are here to help.

Last but not least, make sure you have your camera ready! Delivering a hot tub is no easy feat, and this is the perfect opportunity to humblebrag about the crane in your backyard delivering your tub. Plus, we love to share customer pictures on our website and social media!

NOW TO RELAX

You’ve finally done it – you’ve followed all the necessary steps to deliver and install your hot tub. Now there’s one thing left to do: sink in and enjoy!